1. Introduction Macclesfield Lodge is committed to protecting and respecting your personal data. This Privacy Notice explains how we collect, use, store, and share your information in accordance with the UK GDPR and the Data Protection Act 2018. 2. Who We Are Macclesfield Lodge Hotel is the data controller responsible for your personal data. Contact details: Macclesfield Lodge 3-3A Churchside, Macclesfield SK10 1HG hello@macclesfieldlodge.com 07517265693   3. What Information We Collect We may collect and process the following personal data: Name, date of birth, and contact details Identification documents where required Booking or accommodation details Information relating to support needs (where applicable) Health or safeguarding information (where necessary and appropriate) Communication records 4. How We Use Your Information We use your personal data to: Provide accommodation and related services Manage bookings and placements Ensure the safety and wellbeing of residents Meet safeguarding responsibilities Communicate with you and relevant organisations Comply with legal and regulatory requirements 5. Lawful Basis for Processing We process your data under the following lawful bases: Contractual obligation – to provide accommodation and services Legal obligation – to comply with legal and regulatory duties Legitimate interests – to operate and manage our services Vital interests – to protect individuals in emergency situations Where we process special category data (e.g. health information), this is done in accordance with additional legal protections under the UK GDPR. 6. Sharing Your Information We may share your information with: Local authorities and housing providers Support organisations and partners (e.g. support services) Healthcare professionals where appropriate Emergency services if required All data sharing is carried out securely and only where necessary. 7. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, safeguarding, and contractual requirements. 8. How We Protect Your Data We take appropriate technical and organisational measures to protect your data, including: Secure storage of physical and digital records Restricted access to authorised personnel only Staff training in data protection and confidentiality 9. Your Rights Under the UK GDPR, you have the right to: Access your personal data Request correction of inaccurate data Request erasure (where applicable) Restrict or object to processing Request data portability You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how your data is handled. 10. Contact Us If you have any questions about this Privacy Notice or your data, please contact: Mohammed Ali Macclesfield Lodge hello@macclesfieldlodge.com 11. Updates to This Notice This Privacy Notice may be updated from time to time. The latest version will always be available upon request or via our website. Last Updated: 04/01/2026

1. Introduction These Terms and Conditions set out the standards and expectations for all residents, guests, and service users at Macclesfield Lodge Hotel. By accepting accommodation or services, individuals agree to comply with these terms. 2. Accommodation Provision Accommodation is provided in a safe, clean, and habitable condition Residents are expected to maintain their rooms in a reasonable state Any damages or maintenance issues must be reported promptly 3. Behaviour and Conduct All residents must treat staff, other residents, and visitors with respect Anti-social, abusive, or disruptive behaviour will not be tolerated Illegal activity is strictly prohibited and may result in immediate action Macclesfield Lodge reserves the right to take appropriate action where behaviour impacts the safety or wellbeing of others. 4. Health and Safety Residents must follow all health and safety guidance provided Fire safety procedures must be adhered to at all times Fire exits and communal areas must be kept clear Failure to comply with safety requirements may result in action being taken. 5. Use of Facilities Communal areas must be kept clean and used respectfully Cooking, smoking, and waste disposal must follow site rules Any misuse of facilities must be reported 6. Visitors Visitors must comply with site rules and be respectful of other residents The hotel reserves the right to restrict or refuse access where necessary 7. Safeguarding Macclesfield Lodge is committed to safeguarding vulnerable individuals. Staff may take appropriate action where there are concerns about safety, wellbeing, or risk of harm. 8. Complaints Residents have the right to raise concerns or complaints. All complaints will be handled in accordance with the Complaints Policy and addressed fairly and promptly. 9. Data Protection Personal information will be handled in accordance with applicable data protection legislation. Details on how data is used can be found in the Privacy Notice. 10. Liability Macclesfield Lodge Hotel is not responsible for loss or damage to personal belongings unless caused by proven negligence. Residents are encouraged to take reasonable care of their possessions. 11. Breach of Terms Failure to comply with these Terms and Conditions may result in: Warnings Restrictions on use of facilities Termination of accommodation (where appropriate and in line with agreements) 12. Changes to Terms Macclesfield Lodge reserves the right to update these Terms and Conditions where necessary. Updated versions will be communicated as appropriate. 13. Acceptance By residing at or using the services of Macclesfield Lodge Hotel, individuals confirm their acceptance of these Terms and Conditions. Approved by: Mohammed Ali Position: Director Date: 04/01/2026 Review Date: 04/01/2027

1. Purpose Macclesfield Lodge Hotel is committed to providing high-quality services. We welcome feedback and complaints as an opportunity to improve. 2. How to Make a Complaint Complaints can be made: Verbally to staff In writing (email or letter) 3. Process Acknowledgement within 2 working days Investigation undertaken promptly Response provided within 14 working days 4. Escalation If the complainant is not satisfied, the complaint may be escalated to senior management. 5. Principles We will ensure: Complaints are handled fairly and confidentially No one is disadvantaged for raising a complaint Outcomes are clearly communicated 6. Recording All complaints will be logged and reviewed to identify trends and improvements. 7. Review This policy will be reviewed annually.

1. Statement of Commitment Macclesfield Lodge is committed to safeguarding and promoting the welfare of all guests, including children and vulnerable adults. We recognise our responsibility to take all reasonable steps to protect individuals from harm, abuse, neglect, and exploitation. This policy is guided by: Children Act 1989 Care Act 2014 Safeguarding Vulnerable Groups Act 2006 UK GDPR 2. Scope of Policy This policy applies to: All employees (full-time, part-time, temporary) Contractors and agency staff Volunteers (if applicable) It covers safeguarding responsibilities relating to: Guests Visitors Staff members where appropriate 3. Definitions Children Anyone under the age of 18. Vulnerable Adults Individuals aged 18 or over who may be unable to protect themselves from harm due to: Age Disability Illness Mental health conditions 4. Types of Abuse Staff should be aware of the following types of abuse: Physical abuse – hitting, shaking, misuse of medication Emotional abuse – intimidation, coercion, threats Sexual abuse – exploitation, inappropriate contact Neglect – failure to meet basic needs Financial abuse – theft, fraud, exploitation Modern slavery / trafficking – individuals being controlled or exploited 5. Responsibilities Management Ensure safeguarding procedures are in place and reviewed regularly Provide staff training Appoint a Designated Safeguarding Lead (DSL)  Designated Safeguarding Lead (DSL) Act as the main point of contact for safeguarding concerns Maintain records of incidents Liaise with external agencies where required Staff Remain vigilant to safeguarding concerns Report concerns immediately Maintain confidentiality 6. Recognising Safeguarding Concerns Staff should be alert to: Unusual or suspicious behaviour Signs of distress, fear, or injury Guests who appear controlled or unable to speak freely Children left unsupervised or at risk Frequent visitors to a room under suspicious circumstances 7. Reporting Procedures If a safeguarding concern arises: Ensure immediate safety of the individual Report to the DSL immediately  Record: Date and time Details of concern Actions taken Do not investigate yourself If urgent risk, contact emergency services (999) Where appropriate, concerns may be reported to: Local safeguarding authorities Cheshire East Council – Safeguarding (Children) Phone: 0300 123 5012 (office hours) Emergency (out of hours): 0300 123 5022 Cheshire East Council – Safeguarding (Adults) Phone: 0300 123 5010 Police Emergency: 999 Non-emergency: 101 NSPCC Helpline Phone: 0808 800 5000 These contacts operate under the framework of the Care Act 2014 and Children Act 1989. Police 8. Confidentiality & Data Protection All safeguarding information will be handled in line with: UK GDPR Information will: Be shared only on a need-to-know basis  Be stored securely Be retained only as long as necessary 9. Staff Training Macclesfield Hotel will: Provide safeguarding awareness training for all staff Ensure refresher training is completed regularly Train the DSL to a higher level 10. Safer Recruitment The hotel will: Carry out appropriate background checks where required Verify identity and references Ensure staff understand safeguarding responsibilities 11. Whistleblowing Staff are encouraged to report concerns about: Poor practice Unsafe behaviour Failure to follow safeguarding procedures Concerns can be raised without fear of retaliation. 12. Policy Review This policy will be: Reviewed annually Updated in line with legal or operational changes 13. Partnership Working Macclesfield Lodge works in partnership with Future Stability CIC to support delivery of services under local authority contracts. How This Applies to Safeguarding: All partners share a joint responsibility to safeguard children and vulnerable adults Safeguarding concerns may be shared between organisations where appropriate Each organisation retains its own safeguarding policy and procedures Macclesfield Lodge will: Ensure that Future Stability CIC has appropriate safeguarding policies in place Cooperate with information sharing in line with the UK GDPR Clearly define roles and responsibilities within any service agreement    Declaration Macclesfield Lodge is committed to creating a safe, respectful, and secure environment for all guests and staff.

Macclesfield Lodge is committed to promoting equality, diversity and inclusion and to ensuring that all employees, job applicants, guests and visitors are treated with dignity and respect. We will not tolerate discrimination, harassment or victimisation on any protected or non‑protected characteristic. Our aim is to create a working environment in which everyone has equal opportunity to participate, develop and progress. Scope This policy applies to: All employees (permanent, fixed‑term, casual and agency staff). Job applicants, contractors, volunteers and trainees. Guests, visitors and anyone engaged with Macclesfield Lodge in a business context. It covers all work‑related activities including recruitment, selection, training, promotion, discipline, dismissal, procurement, service provision and contractor management. Definitions Protected characteristics: age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex, sexual orientation (as defined in the Equality Act 2010). Discrimination: direct or indirect unfair treatment because of a protected characteristic. Harassment: unwanted conduct related to a protected characteristic which violates dignity or creates a hostile environment. Victimisation: subjecting someone to detriment because they have made or supported a complaint about discrimination or harassment. Responsibilities Directors / Management: set the tone, ensure implementation, allocate resources and review performance. Line managers: ensure fair practice in recruitment, training, promotion and discipline; address concerns promptly; support reasonable adjustments. Employees: treat others with respect, follow this policy, take part in training and raise concerns. HR / Responsible Person: maintain records, monitor equality data, manage complaints and coordinate training. Contact: [HR name/email/phone]. Recruitment & Selection Advertising: job vacancies will be advertised fairly and widely using inclusive language. Job descriptions and person specifications will be limited to essential requirements. Applications and shortlisting: applicants will be assessed against objective criteria linked to the job. Shortlisting decisions will be documented. Interviews and offers: interviews will be conducted by at least two trained interviewers where practicable, using structured questions and scoring. Offers will be based on merit. Reasonable adjustments: candidates disclosing a disability will be offered reasonable adjustments during recruitment (e.g., accessible interview location, additional time). Training & Development Access: all staff will have equal access to training, development and learning opportunities relevant to their role. Equality training: mandatory induction training will include equality, diversity and harassment awareness; refresher training will be provided periodically. Career development: promotion and development decisions will be based on objective criteria, performance and potential. Support (mentoring/coaching) will be offered to address identified barriers. Promotion, Discipline & Dismissal Promotion: internal promotion will follow transparent selection processes and objective assessment. Shortlisting and selection records will be retained. Discipline & dismissal: disciplinary processes will follow the Macclesfield Lodge Disciplinary Procedure (see Disciplinary Procedure, v.[version], dated [date]). Managers must follow the steps set out in that procedure, including investigation, formal meetings, right to be accompanied, and the right of appeal. Monitoring: decisions on promotion, disciplinary action and dismissal will be monitored for equality impacts and reviewed where disparities are identified. Victimisation, Discrimination & Harassment Prohibition: victimisation, discrimination and harassment are strictly prohibited and constitute disciplinary offences under the Disciplinary Procedure. Examples: insulting remarks, offensive jokes, unwanted physical contact, exclusion, discriminatory decision‑making, or retaliation for raising a complaint. Zero tolerance: proven incidents of discrimination, harassment or victimisation will result in appropriate disciplinary action up to and including dismissal in accordance with the Disciplinary Procedure. Reporting, Complaints & Grievance Procedure Informal resolution: employees are encouraged to raise concerns informally with their line manager or HR in the first instance. Managers should seek to resolve matters quickly and confidentially. Formal complaint: if informal resolution is not appropriate or fails, employees may raise a formal grievance under the Macclesfield Lodge Grievance Procedure (see Grievance Procedure, v.[version], dated [date]). Formal complaints of discrimination or harassment will be investigated promptly and impartially. Safeguards: complaints will be treated confidentially to the extent possible. Complainants will be protected from victimisation. Malicious or knowingly false complaints may be dealt with under the Disciplinary Procedure. Contacts: To submit a complaint or grievance contact hello@macclesfieldlodge.com. Investigation & Outcomes Process: investigations will be timely, fair and documented. Investigators will be impartial and may be internal or external depending on conflict risks. Outcomes: following investigation, corrective or disciplinary action may include mediation, training, written warnings, suspension, or dismissal in line with the Disciplinary Procedure. Complainants will be advised of outcomes subject to confidentiality and legal constraints. Appeals: both complainant and respondent have the right to appeal outcomes using the appeals process set out in the Disciplinary or Grievance Procedure. Monitoring & Record‑keeping Data collection: Macclesfield Lodge will collect voluntary equality monitoring data and maintain records of recruitment, promotion, training, disciplinary and dismissal outcomes. Reporting: aggregated EDI data will be reviewed regularly by management and used to inform action plans. Individual data will be held securely and processed in line with the Privacy Notice and GDPR. Review: the policy and related practices will be reviewed at least annually or sooner if required. Reasonable Adjustments & Accessibility We will make reasonable adjustments for employees, applicants and guests with disabilities to remove barriers to employment and service access. Managers must consider adjustment requests promptly and involve HR where necessary. Contractors, Suppliers & Partners We expect contractors and suppliers to comply with this policy in relation to services provided on our premises or on our behalf. Compliance will be included in contractual terms where appropriate. Communication This policy will be publicised to staff, available on the staff noticeboard and shared at induction. Training materials and guidance will be provided to managers. Legal framework This policy is informed by the Equality Act 2010 and associated guidance and reflects our legal obligations not to discriminate and to make reasonable adjustments. Breach of policy Breaches of this policy may result in disciplinary action up to and including dismissal. Serious breaches may also lead to civil or criminal liability. Review This policy will be reviewed annually and updated as necessary to reflect changes in law, best practice and organisational needs. Related documents Macclesfield Lodge Disciplinary Procedure (v.1.0, dated 04/01/2026 Macclesfield Lodge Grievance Procedure (v.1.0 dated 04/01/2026 Recruitment & Selection Policy Equality Monitoring Form and Privacy Notice Signed: Mohammed Ali Proprietor / Director Macclesfield Lodge Date: 04.01.2026

1. Commitment Macclesfield Lodge Hotel is committed to reducing its environmental impact and supporting carbon reduction objectives. 2. Key Measures We will: Reduce energy consumption through efficient lighting and heating Minimise water usage Reduce waste and increase recycling Use environmentally friendly products 3. Operational Efficiency Optimise supplier and service routes Maintain equipment to ensure efficiency Reduce unnecessary travel 4. Staff Engagement Staff will be encouraged to: Reduce waste Use resources efficiently Support sustainability initiatives 5. Continuous Improvement We will: Review practices regularly Identify opportunities to reduce emissions Align with best practice and local authority expectations 6. Review This policy will be reviewed annually.